Privacy & Security Policy
Bradley Stolz-Grobusch (ABN: 19037872308, Sole Trader, Est. 2009) collects personal information about you in order to provide you with a health service. This privacy policy is to provide information to Bradley Stolz-Grobusch’s clients as to how their personal information (including health information) is collected and used, and the circumstances in which it may be shared with third parties.
When you register as a client of Bradley Stolz-Grobusch, you provide consent for Bradley Stolz-Grobusch and their employed or contracted practitioners and staff to access and use your personal information so that they can provide you with the best possible healthcare. Only employees or contractors who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Bradley Stolz-Grobusch will need to collect your personal information to provide healthcare services to you. The main purpose for collecting, using, holding and sharing your personal information is to manage your health. It will also be used for business-related activities, such as financial claims and payments, practice audits, and internal business processes (including staff training).
The information we will collect about you includes:
- Names, date of birth, addresses, contact details, demographic details
- Medical, psychiatric and psychological information relevant to your treatment, including medical, psychiatric and psychological treatment history, medications, allergies, adverse events, vaccinations, developmental history, educational history, social history, family history, risk factors, presenting circumstances, treatment progress, treatment outcomes, and treatment prognosis
- Medicare number (where available) for identification and claiming purposes
- Healthcare identifiers
- Health fund details, if applicable
- Credit card details
Bradley Stolz-Grobusch will collect your personal information:
- When you make contact for your first appointment, your personal and demographic information will be collected via your registration
- When you sign a consent form agreeing to treatment, your personal and demographic information, including that of your next of kin and/or emergency contact, will be collected via your signed agreement
- During the course of providing healthcare services, we may collect further personal information
- We may also collect your personal information when you send us an email or SMS, telephone us, make an online appointment, or communicate with us using social media
In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- Your guardian or responsible person
- Other involved healthcare providers, such as specialists, allied health professionals, hospitals,
community health services and pathology and diagnostic imaging services - Your health insurer (as necessary)
Bradley Stolz-Grobusch will be required to share your personal information:
- With third parties who work with Bradley Stolz-Grobusch for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with Federal and State Legislation as well as this policy
- With other healthcare providers involved in your treatment
- When it is required or approved by law (such as court subpoenas or mandatory reporting)
- When it is necessary to lessen or prevent a serious threat to a client’s life, health or safety or public health or safety, or it is impractical to obtain the client’s consent
- To assist in locating a missing person
- To establish, exercise or defend an equitable claim
- For the purpose of confidential dispute resolution processes
- When there is a statutory requirement to share certain personal information (such as some diseases or behaviours which may require mandatory notification)
Only people that need to access your information will be able to do so. Other than in the course of providing healthcare services or as otherwise described in this policy, Bradley Stolz-Grobusch will not share personal information with any third party without your consent. Bradley Stolz-Grobusch will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying Bradley Stolz-Grobusch directly.
Bradley Stolz-Grobusch complies with 1) the Australian Psychological Society Code of Ethics and relevant Ethical Guidelines which can be found at https://psychology.org.au/about-us/what-we-do/ethics-and-practice-standards, and 2) the International Council of Nurses Code of Ethics for Nurses and the Nursing and Midwifery Board of Australia Code of Conduct for Nurses, which can be found at https://www.nursingmidwiferyboard.gov.au/Codes-Guidelines-Statements/Professional-standards.aspx.
Bradley Stolz-Grobusch stores all personal information securely and in accordance with the policies of the practice management software companies utilised. Bradley Stolz-Grobusch and these companies comply with the Australian Commonwealth Privacy Act 1998 together with the Victorian Health Records Act 2001 and their applicable principles when handling personal or health information. Further information on your privacy rights can be found at https://www.oaic.gov.au/ and further information on the Health Records Act can be found at https://www.health.vic.gov.au/legislation/health-records-act
You have the right to request access to, and correction of, your personal information. Bradley Stolz-Grobusch acknowledges clients may request access to their health records. We require you to put this request in writing and provide it in person, by mail or by email. All requests must be accompanied by photo ID for verification purposes. Our practice will respond within 28 working days. There is an administration cost of $39.70 for a full copy of medical records and up to $149.50 for a series of test results or health summary.
Bradley Stolz-Grobusch will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up to date. You may also request that we correct or update your information, and you should make such requests in writing.
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update your details, or raise any privacy concerns you may have, please make initial contact with us using this CONTACT FORM on our website.
